Spanish International Telephonic/Video Interpreter

We are looking for highly qualified interpreters who want to help their community while enjoying a flexible, often remote work arrangement. 

Position Overview: As an Interpreter, you are responsible for clearly communicating the meaning of conversations between non-English and English speakers. You need to:

• Answer all client calls professionally, relaying first name and interpreter ID for every call.
• Always use polite forms of expression, enunciate clearly, and always strive to provide magical customer service even in emotionally charged situations.  
• Conduct intake and pre-session scripting for each client.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation. 
• Always have a medical glossary available to reference during calls. 

Technical Requirements:

• High-speed internet service with minimum download speeds of 10MB and upload speeds of at least 5MB.
• If you have sufficient internet speeds (10/5 or higher)
• Cellular and cordless phones are not allowed.

Your Background and Experience:

• Complete fluency in English in addition to your mother tongue.
• 2+ years of professional telephone interpreting experience. 
• Excellent cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
• Outstanding ability to remain neutral and objective during calls, excluding personal comments and feelings from the conversation.
• Excellent accuracy - listening, memory retention. 
• Excellent medical terminology knowledge and ability to reference medical glossaries during active calls. 
• Training Program in the interpreting/language industry is a plus.