Internal Service Technician

Are you a problem-solver with a passion for technology? We are looking for an enthusiastic Internal Service Technician to join our growing team! In this pivotal role, you'll be the backbone of our operations, preparing new office equipment for sale and ensuring customer satisfaction through expert service of used and customer machines.

If you're ready to take your technical skills to the next level and enjoy a rewarding work environment, we want to hear from you! Join us and help keep the wheels of our business turning smoothly!

JOB SUMMARY

The Internal Service Technician prepares new office equipment for sale, services used, and customer machines while working with coworkers to meet deadlines.  This role involves mechanical, electronic or computer network troubleshooting along with other duties, as needed, in the warehouse, delivery of equipment and basic installation of equipment.

PRIMARY RESPONSIBILITIES

• Unpacks, assembles, configures and tests new equipment (all vendors all types) in accordance with standard processes and uniform settings
• Dismantles used machines for recycling or collecting usable spare parts
• Reconditions used machines for sale
• Repairs customer machines that are in shop
• Provides phone support to technicians for troubleshooting and parts inquiries
• Greets and assists walk in customers with service issues
• Provide estimates on service for customers as needed
• Provides estimates on recondition costs or helps determine the feasibility of a recondition
• Maintains organization and cleanliness in the shop and warehouse
• Assists the warehouse, service and parts department as necessary, which could include:
• Checks in merchandise, matches purchase orders and receives purchase orders in the computer system
• Stages equipment to assist in loading of trucks
• Processes all return orders
• Conducts inventory and interrogates variances
• Prepares items for shipping or mailing
• Delivers equipment via delivery truck to customer site
• Coordinates deliveries with sales team for optimal time management
• Performs basic connections of new equipment on customer networks to enable printing and scanning functions
• Provides operator training on equipment to the customer to understand basic functions and proper usage
• Assists with field service work as needed based on workload demands
• Performs other duties as directed by Service Management

MINIMUM REQUIRED EDUCATION & EXPERIENCE

• High School Diploma with 1 or more years of experience in a similar field
• Experience working in a team-oriented, customer-facing environment

PREFERRED EDUCATION & EXPERIENCE

• College diploma in Electronics, Electromechanical, IT or related field or military training/experience

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Strong mechanical aptitude
• Ability to work independently and collaboratively
• Detailed, outgoing and customer orientated
• Demonstrate adaptability to a fast-paced, changing environment with ongoing training
• Excellent verbal and written communication skills for effective customer interaction
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Must be effective at troubleshooting, resolving, and responding to infrastructure issues and problems, coordinating solutions with outside vendors, users, and information technology staff

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required stand, pull/push over 50 pounds, lift or carry up to 50 pounds, twist and turn and talk and/or hear. The employee frequently is required to walk, sit, reach shoulder height and below shoulder height, pull/push 25 pounds or less, lift or carry over 50 pounds, bend/stoop/crouch and have repetitive movement (fine motor like typing, writing, keyboarding, filing).  The employee is occasionally required to reach above shoulder height, climb, crawl and kneel.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

COMPANY BENEFITS

EO Johnson Business Technologies offers a competitive compensation and benefits package.  Benefits for full-time EO Johnson employees include:

• Competitive compensation
• Vacation and self/family care days
• Parental leave
• Group medical, dental, vision and life
• 401(K) plan with a 50% match up to your first 8%
• Discretionary 401(K) profit sharing plan
• Company paid short- and long-term disability coverage
• Paid Holidays

HOW TO APPLY

EO Johnson Business Technologies has an online employment application.  In order to complete it, you need to apply for a specific position. All open positions can be found on our website at www.eojohnson.com.

If this is the first time you have applied for a position with EO Johnson Business Technologies, you will be asked to register.  Returning applicants will only need to provide their email address and password.

ABOUT EO JOHNSON BUSINESS TECHNOLOGIES

At EO Johnson Business Technologies, we live by one promise: to make your business better. As a world-class business technologies and managed IT services leader, EO Johnson also provides managed print services, secure document management, scanning, business process improvement, production print and wide format equipment.  

With ten offices throughout the Midwest, thousands of valued customers, and more than 67 years of delivering world-class service, we can help you work smarter, not harder. Learn more about how our experts can help you achieve your business goals, manage your networks, grow your business and serve your customers: www.eojohnson.com.

EQUAL EMPLOYMENT OPPORTUNITY

EO Johnson Business Technologies is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.